Cancellation & Refund Policy

CapitSignal paid plans are subscriptions. They renew automatically at the end of each billing period — monthly or annual, depending on the plan you chose — until you cancel. The applicable price and billing period are shown at checkout and in your account before any charge is taken.

Free access does not require a payment method and never renews into a paid plan without an explicit action by you.

You can cancel at any time from your account, or by emailing support@capitsignal.com from the address registered to the account.

Cancellation stops the next renewal. It does not end your current period: paid features remain available until the period you have already paid for expires, after which the account reverts to free access. You are not charged again.

Subscription fees are non-refundable once a billing period has begun. This includes partial or unused portions of a period, and periods during which you did not use the service. Because cancellation preserves access for the full period you paid for, you always receive what you were charged for.

This does not affect rights you have under applicable law that cannot be waived by agreement, and it does not apply where a charge was taken in error.

If you believe you were charged incorrectly — a duplicate charge, a charge after a valid cancellation, or a charge on an account that is not yours — email support@capitsignal.com with the date and amount of the charge. We will investigate and, where the charge was our error, reverse it to the original payment method.

Reversals are processed through the payment provider that handled the original transaction and typically appear within 5–7 business days, depending on your bank or card issuer.

If we change the price of a plan, the new price applies from your next renewal and we will tell you before it takes effect. You can cancel before that renewal if you do not wish to continue at the new price.

If a renewal payment fails, we may retry it. If payment cannot be collected, the subscription lapses and the account reverts to free access. No penalty is charged for a failed payment.

For any billing question, email support@capitsignal.com or visit our Contact page. This policy should be read together with our Terms & Conditions.

CapitSignal is a product of Machintelli Software Pvt Ltd, Hyderabad, Telangana, India.